Frequently Asked Questions

Everything you need to know about your Altuzarra shopping experience.

What is the standard shipping timeframe for domestic orders?

Orders are typically processed within 1-2 business days. Standard shipping via UPS Ground usually takes 3-7 business days for delivery within the United States.

Does Altuzarra offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.

What is your return policy for full-priced items?

We accept returns on unworn, unwashed, and unaltered merchandise within 14 days of the delivery date. All original tags must be attached, and items must be returned in their original packaging.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Are sale items eligible for return?

Items purchased at a discount of 50% or greater are considered Final Sale and are not eligible for return, exchange, or store credit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Affirm for flexible financing options.